Question 1

Can I connect my bank?

Accepted Answer

Yes. PennyPal connects to over 12,000 US banks and credit unions through Plaid, including Chase, Bank of America, Wells Fargo, Capital One, local credit unions, and most fintech accounts. If yours is not listed, you can easily add accounts manually and import transactions via CSV.

Question 2

What happens after the trial?

Accepted Answer

Nothing automatic happens. We will email you three days before your 15-day free trial ends. If you choose not to subscribe, your account transitions to read-only mode where your historical data remains accessible. No credit card is required to begin the trial.

Question 3

Is there a mobile app?

Accepted Answer

Yes. PennyPal is available on iOS and Android, included at no additional cost with your subscription plan. All devices sync in real-time, allowing you to plan your budget on a desktop and capture receipts instantly on your phone.

Question 4

Do you sell my data?

Accepted Answer

Never. We do not sell personal financial data to advertisers, brokers, or third parties. Our revenue comes entirely from transparent customer subscriptions.

Question 5

Will connecting my bank hurt my credit score?

Accepted Answer

No. Connecting your bank account uses a secure, read-only data integration. There is no credit check, no hard inquiry, and zero impact on your credit score.

Question 6

Can PennyPal move my money?

Accepted Answer

No. All bank connections are read-only by design. PennyPal has no ability to transfer funds, initiate payments, or move money between accounts.

Question 7

What if I want to leave?

Accepted Answer

You can export all transaction and budget data to CSV at any time and delete your account in two clicks. Account deletion permanently removes your data from our servers and revokes bank linkages immediately.

Question 8

Do you use my data to train AI?

Accepted Answer

No. Your financial transactions and personal records are never used to train machine learning models, whether proprietary or third-party.

Question 9

Can I disconnect a bank later?

Accepted Answer

Yes, you can disconnect any bank account instantly from your account settings. Disconnecting revokes the integration token immediately, with the option to keep or purge historical records.

Question 10

Do I have to connect a bank at all?

Accepted Answer

No. PennyPal supports fully offline manual entry and CSV file uploads. You receive the complete zero-based budgeting system, category allocations, and Sankey visualizer without connecting financial institutions.

Frequently Asked Questions

Common Questions About PennyPal